Azqore is a leading digital service provider that specializes in information systems and banking operations outsourcing tailored for private banks. As a subsidiary of Indosuez Wealth Management, Azqore benefits from the strength of one of the largest banking conglomerates in Europe. As a Client Service Intern, you will be part of a dynamic client service function supporting internal teams and client banks. This role offers hands-on exposure to banking operations, client support processes, and cross-functional collaboration in an international environment. You will work closely with experienced team members to ensure timely and accurate handling of client requests while developing your functional and technical knowledge.

👨‍🔧 Your role

As a Client Service Intern, you will support the Client Service function in its day-to-day interactions with client banks and internal teams. Working closely with experienced colleagues, you will help ensure that client requests are recorded, monitored and followed up in a timely and accurate manner.

This internship offers practical exposure to banking operations, client support processes and cross-functional collaboration in an international environment.

Your daily BAU :

• Support the reception, registration, classification and prioritisation of client requests and enquiries.

• Assist with the initial analysis of client issues and monitor cases through to resolution, under the guidance of the team.

• Escalate cases to senior colleagues or relevant support teams when required, using internal tools and systems.

• Coordinate with internal stakeholders and support teams to facilitate the effective handling of client requests.

• Assist in monitoring client service tickets and follow-up actions in line with service quality and turnaround expectations.

• Support client meetings by helping to prepare materials and, where appropriate, taking minutes.

• Contribute to process improvement, documentation and knowledge-management initiatives.

• Provide support on ad hoc projects and initiatives relating to Client Service and Operations.

🧙‍♂️ Your profil

• Currently pursuing a bachelor’s degree in Banking, Finance, Business, Information Technology or a related discipline.

• Candidates in their final year of study will be preferred.

• Strong interest in private banking operations, financial products or technology.

• A basic understanding of financial markets or banking concepts would be an advantage.

• Good analytical and organisational skills, with strong attention to detail.

• Clear communication skills and a willingness to learn.

• Comfortable using IT systems and digital tools.

• Able to work collaboratively in a team-oriented environment.

• Availability to commit to a six-month internship is preferred.

Internship duration: Six months preferred