Azqore is a leader in outsourced banking services. One of the entities under Credit Agricole Indosuez Wealth Management, Azqore provides integrated solutions and quality services to our clients.

Asia Client Service is dedicated to delivering operational and functional support to the users of Azqore’s client banks. We pride ourselves on being one of the key driver of client service excellence, playing a crucial role in shaping the overall client experience. As the primary point of contact for our client entities, our team not only facilitates seamless communication but also ensures that each interaction reflects our commitment to exceptional service, making us a trusted partner that clients rely on.

The incumbent will be part of this exciting function and is responsible for:

• Reception, registration, classification & prioritization of clients’ requests and questions.
• Initial diagnosis, and follow through until resolution, while ensuring communication and engagement of the clients in the interim. Escalate, where necessary, to the next support level, using Azqore’s tools
• Coordinate actions between different support teams and stakeholders, both internal & external
• Contribute to process excellence and optimization, as well as knowledge management
• Host clients’ meetings
• Create and deliver training sessions for end users on assigned topics.

Besides reporting and providing key support to his/her line manager, he/she will contribute and work closely with his/her team, to provide functional/technical expertise and solutions in a timely, accurate and comprehensive manner, ensuring high efficiency & productivity.

👨‍🔧 Your responsibilities

• Responsible for the supervision of the Asia Client Service team.

As one of the main point of contacts for Asian client entities, act as the interface between clients and the operations/ expert team

• Manage the client service tickets, ensuring client service excellence through the provision of technical expertise and solutions, in a timely, accurate and comprehensive manner
• Work closely with colleagues locally and abroad, train and share knowledge with new colleagues
• Constantly upgrade knowledge in Azqore’s key banking application, S2i, including its vision, objectives and culture
• Participates to Azqore projects and initiatives relating to the function, engaging in ad-hoc projects, as assigned
• Proactive drives and implements process enhancement and improvements
• Facilitate Knowledge Management training sessions to internal and external stakeholders/clients.

🧙‍♂️ Your core competencies

• Bachelor's degree in Banking / Finance, Technology or Equivalent
• Minimum 5 years of working experience in Client Service function within a bank/ Customer Success function in a similar capacity
• Familiar with financial products (mainly Securities. FXMM & its derivatives are a plus) as well as the market infrastructures, regulations and operational risks related to the trade processing & settlement of these products.
• Demonstrated team lead experience for at least 2 years
• Strong commitment to quality of service, with a “can-do” attitude, proactiveness and a team player
• Excellent communication and analytical skills, with a keen eye for details
• Ability to demonstrate risk awareness and a sense of urgency
• Adaptable and resilient, autonomous and has team spirit
• Possess an open mindset and the ability to challenge status quo.
• Client service oriented; mediation and arbitration skills a plus.
• Ability to work under pressure