At Azqore, we understand that service is more than a necessity – it’s a passion. That’s why we’re looking for a support technician with a first experience in workplace and production troubleshooting.

How is the team ?

Our Infrastructure team is comprised of 30 dedicated professionals.

As a member of the Workplace team, you will collaborate closely with all Azqore team members through Singapore & Switzerland.

In this role, you will report directly to the head of Workplace team.

Your main responsibilities:

• Manage all incoming IT production issues and requests

- Create tickets if not already created

- Answer and resolve:

• “how to” questions,

• Issues related to workplace services (desktop/laptop/VDI/printer,..)

- 1st level of troubleshoot for any other incoming request and issue

• Resolve or assign ticket to the relevant 3rd level resolver groups.

• Work in conjunction with the Senior Support groups;
• Involve Major Incident Management Team when suspecting a severe issue;
• Effectively & efficiently manage team’s queues accordingly to ticket priorities and ensure timely resolutions;
• Install, diagnose, maintain and upgrade all organizational hardware and equipment ensuring optimal performance and user experience;
• When necessary, liaise with third-party support and PC equipment vendors;
• Manage stock level and inventory of IT equipment;
• Complete daily/weekly tasks as required;
• Fully document fixes to capture knowledge and contribute in Knowledge management;
• Ability to interpret technical information and present it in simple terms for a less technically aware audience;
• Identify improvement opportunities for procedures and for IT Services.

Profile:

• At least 2 years of IT support experience.

• Strong customer service orientation.
• Good knowledge of ITIL processes.
• Sound demonstrated knowledge of Service Desk and Deskside procedures and processes.
• Proven analytical and problem-solving abilities.
• Ability to prioritise workload to best meet customer requirements.
• Eagerness to resolve issues.
• Logical bend of mind.
• Ability to adapt quickly to an existing, complex environment.
• Ability to quickly learn new tools, concepts and projects is necessary.
• Self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship skills.
• Flexible to work in “on duty” Shifts (24 x 7)

Excellent communication (Written & Verbal) in English

Tech skills:

• Excellent knowledge of PCs, desktop hardware and their internal components.
• Broad knowledge of PCs and Information Technology technologies.
• Experience of working with Remote Control tools.
• Strong Knowledge of Windows, MS office, Outlook, Active Directory, Citrix and VDI.
• Knowledge of network configuration and protocol.

Recruitment process ?

1. Our Talent Acquisition Partner (Charlotte Lebret) will call you for a first interview
2. If we decide (you & Charlotte) to go further you will have a video or face to face interview with the team lead.
3. Then interview with the CIO in Singapore.
4. Last step is an interview with our HRBP (on site).
5. You will also complete a test about your behavioral levers (PULSIONS).

Benefits at Azqore:

• Generous healthcare contribution (300 CHF/month).
• 27 days of annual leave for work-life balance.
• Attractive pension plan (“LPP”).
• Extended paternity leave of 1 month.
• Embrace flexibility with our flex office policy.

Who is Azqore ?

Azqore is a leader in outsourced banking services. We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions to our clients : with our core banking system and the solution of outsourcing of backoffice banking operations.

Backed up by the banking and financial strength of Crédit Agricole Group with its global presence and resources made available by Capgemini under our strategic agreement and positioned as the expert partner for the digital transformation of tomorrow's Wealth Managers with a single ambition: to make S2i the technology and banking operations platform of choice for the Wealth Managers in its international markets.

Our business has a single purpose : building partnerships with tomorrow's Private Bankers and Wealth Managers.